Terms and Conditions

Welcome to Naoi, an online shop that offers a range of digital and physical products and services. By using our website and purchasing our products and services, you agree to the following terms and conditions:

1. General

1.1. Naoi is the business name registered under the "Registration of Business Name Act, 1963", and we are registered in Ireland with company registration number 693858 and the principal place of business at 14 The Avenue, Heatherside; Arklow; Co. Wicklow; Ireland.

1.2. These terms and conditions apply to all users of our website, including but not limited to customers, clients, and visitors.

1.3. By using our website, you confirm that you are at least 18 years old and have the legal capacity to enter into a contract.

1.4. We may update these terms and conditions from time to time, and the updated version will be effective from the date of publication on our website.

2. Privacy and Data Protection

2.1. We take your privacy seriously and comply with the General Data Protection Regulation (GDPR) in our collection, use, and processing of your personal data. Our Privacy Policy explains how we collect, use, and protect your personal data, and your rights in relation to your personal data.

2.2. By using our website and purchasing our products and services, you consent to our collection, use, and processing of your personal data in accordance with our Privacy Policy.

2.3. We may use third-party service providers to process your personal data on our behalf, such as payment processors, shipping companies, or marketing providers. We ensure that these service providers are GDPR compliant and have appropriate safeguards in place to protect your personal data.

3. Orders and Payment

3.1. To purchase our products and services, you must place an order on our website and provide accurate and complete information about yourself, such as your name, email address, shipping address, and payment information.

3.2. We accept payment by credit card, debit card, PayPal, and other payment methods specified on our website. All payments are processed securely and in compliance with the Payment Card Industry Data Security Standard (PCI DSS).

3.3. We reserve the right to cancel or refuse any order for any reason, including but not limited to non-payment, insufficient information, or suspected fraud or misuse.

4. Delivery and Returns

4.1. We offer both digital and physical products and services, and delivery methods may vary depending on the type of product or service you purchase.

4.2. For physical products, we will use our best efforts to deliver the products to you within the estimated delivery time specified on our website.

4.3. If you are not satisfied with a physical product you have received, you may return it to us within 14 days of receipt for a refund or exchange. In this case, we require you to send us:

- information about the reason for the return at hello@naoi.ie with attached a copy of a document confirming the date of receipt of the product;
- the received product to the address shown below. You will be responsible for paying for your own shipping costs.


4.4. For digital products and services, we will provide you with access to the products and services within a reasonable time after payment is received.

5. Intellectual Property

5.1. All content and materials on our website, including but not limited to text, graphics, logos, images, videos, and software, are owned by us or licensed to us, and are protected by copyright and other intellectual property laws.

5.2. You may use our content and materials for personal and non-commercial purposes only, and must not reproduce, modify, distribute, or exploit our content and materials without our prior written consent.